Had a delay, issue or fault with a product or vehicle online or in store in New Zealand? The Consumer Guarantees Act may protect you. Use our Consumer Rights Finder to see what consumer rights you may have to resolve it with the supplier.
Answer these questions to find out if you may claim a repair, refund, or replacement from the seller.
Note: Consumer Guarantees Act (CGA) only applies to products bought from businesses, including online traders.
A product is something you buy and own, such as a smartphone, furniture item, clothing item, or food.
A service is something someone does for you — like giving you a haircut, fixing your car, providing healthcare, offering legal advice, or streaming your favourite shows.
If your issue relates to a service, use the Consumer Rights Finder for Services to understand your rights and next steps.
For general enquiries please contact us